Privacy Policy

Effective Date: 18 May 2026

At Grid Sustain Solutions, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage with our services, or communicate with us.

By using our services or website, you agree to the terms of this Privacy Policy.

1. Who We Are

Grid Sustain Solutions provides sustainability, energy efficiency, grid modernization, and related consulting and technical services to businesses, organizations, and public-sector clients.

For the purposes of applicable data protection laws, Grid Sustain Solutions is the “data controller” of your personal data unless otherwise stated.

2. Information We Collect

We may collect and process the following categories of information:

Personal Information

• Full name
• Job title
• Company or organization name
• Email address
• Telephone number
• Postal address

Technical Information

• IP address
• Browser type and version
• Device information
• Operating system
• Website usage data
• Cookies and analytics information

Business Information

• Project details
• Sustainability or energy usage information voluntarily provided by clients
• Communications and correspondence

3. How We Collect Information

We collect information:

• Directly from you when you contact us, submit forms, request services, or subscribe to updates
• Automatically through cookies and website analytics tools
• From third-party service providers or publicly available sources where permitted by law

4. How We Use Your Information

We use your information to:

• Provide and manage our services
• Respond to inquiries and communicate with you
• Improve our website, services, and customer experience
• Conduct analytics and performance monitoring
• Send service updates, newsletters, or marketing communications (where legally permitted)
• Comply with legal and regulatory obligations
• Protect our business, systems, and users against fraud or misuse

5. Legal Basis for Processing

Where applicable under laws such as the UK GDPR or EU GDPR, we process personal data based on:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• Protection of vital interests

6. Sharing Your Information

We may share information with:

• Trusted service providers and contractors
• Professional advisers, auditors, or insurers
• Regulatory authorities or law enforcement where required
• Business partners involved in delivering services

We do not sell personal data to third parties.

7. International Data Transfers

Your information may be transferred to and processed in countries outside your jurisdiction. Where required, we implement appropriate safeguards to protect your data in accordance with applicable data protection laws.

8. Data Retention

We retain personal data only for as long as necessary to:

• Fulfill the purposes described in this policy
• Meet legal, accounting, or regulatory requirements
• Resolve disputes and enforce agreements

9. Your Rights

Depending on your location and applicable law, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Restrict or object to processing
• Withdraw consent
• Request data portability
• Lodge a complaint with a supervisory authority

To exercise these rights, contact us using the details below.

10. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality
• Analyze website traffic
• Remember user preferences
• Support marketing and analytics activities

You can manage cookie preferences through your browser settings.

11. Data Security

We implement reasonable technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is completely secure.

12. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.

13. Children's Privacy

Our services are not directed toward individuals under the age of 13 (or applicable minimum age in your jurisdiction), and we do not knowingly collect personal information from children.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

15. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact: